Need help with the app?

Frequently asked questions

I can't log into my account.

Check that you're using the phone number or email registered with your distributor account. If you've forgotten your password, use "Forgot password" on the login screen, or email us and we'll help verify your account. [Confirm this matches your actual app login flow.]

How do I check my order status?

Open the Orders tab in the app to see the status of current and past orders. [Confirm the actual navigation label in your app.]

How do I update my delivery address or business details?

Go to your account/profile settings within the app. If you don't see this option, email us and we'll update it for you.

How do I request deletion of my account and data?

Email sales.jonbhandari@gmail.com with your registered phone number or email, and we'll process the deletion request. See our Privacy Policy for details.

I found a bug or the app crashed.

Email us a short description of what you were doing when it happened, along with your device model and app version if you have it — this helps us fix it faster.

Didn't find what you're looking for? Email sales.jonbhandari@gmail.com and we'll get back to you.